What are the responsibilities and job description for the Bilingual Receptionist - law firm position at Kelley Uustal?
Company Description
- Are you passionate about helping people?
- Can you imagine going to work every day knowing that you're making a positive difference?
Kelley|Uustal trial attorneys have dramatically improved the lives of clients they represent. Our landmark cases have helped define standards for success in fighting for people injured or killed by dangerous products, careless acts, and medical negligence.
We offer employees a competitive compensation and benefits package including:
- Health, Dental & Vision plans.
- 100% Employer paid life and long-term disability insurance.
- 401K Retirement Savings Plan with employer contribution and profit-sharing.
- Paid Time off starting at 12 vacation/personal days and 3 sick days.
Job Description
The successful candidate will provide impeccable customer service, empathy and friendliness to everyone walking through the door. This position is responsible for professionally administering all incoming calls, ensuring phone calls are redirected accordingly,
Responsibilities
- Consistently shows a friendly and helpful manner with all incoming calls.
- Quickly and accurately routes calls.
- Provides empathy and assistance to all of our potential, current and past clients.
- Welcomes all external clients and internal employees with a warm welcome, providing a friendly atmosphere in the lobby.
- Maintains a professional and inviting environment in the lobby. In addition, keeps lobby, conference rooms and courtroom ready for use.
- Ensures visitors are offered a sense of hospitality, by offering beverages and/or assistance as needed.
- Opens and sorts incoming mail, receives packages.
- Runs reports and assists with projects as needed.
Competencies
- Fully bilingual (English/Spanish)
- Excellent phone etiquette.
- Excellent verbal communication skills.
- Punctual.
- Able to work with minimal supervision.
- Customer service driven.
- Multi-line phone system experience.
- Professional appearance.
- Experience in hospitality industry a strong plus.
Position Type and Expected Hours of Work
This is a full-time position. Monday through Friday, 8:15 am to 5 pm.
