Demo

Specialist, Information Research and Technology

Kellogg Community College
Battle Creek, MI Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 4/28/2025

Work Schedule

Reporting to the Manager, Systems, this regular full-time support staff position will work Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. with flexible or extended hours during peak times. RESPONSIBILITIES include but are not limited to the following See job duties below. Position Summary Under general direction, the IRT Specialist provides computer technology support to staff, faculty and students to facilitate productive use of approved hardware and software at the College. They respond to and diagnose problems through phone, email, and face-to-face contact with users. Their role is responsible to install and maintain PC / Mac software and hardware.

Kellogg Community College is located in Battle Creek, Michigan, a community of approximately 54,000 people. Leisure activities, natural resources and learning opportunities provide a foundation for residents. Located along the I-94 interstate, Battle Creek is within 30 minutes of Kalamazoo, 60 minutes of Lansing and Grand Rapids and within three hours of Detroit, Chicago and Indianapolis. KCC Equity Statement At Kellogg Community College, we are committed to creating an inclusive environment where we foster respect for others and our differences, support cultural understanding, demonstrate ethical behavior and champion social justice. We will accomplish this by :

  • Deepening our understanding of diversity, equity and inclusion through learning, engagement with others and personal reflection;
  • Valuing the lived experiences and perspectives of others while nurturing and understanding the differences between us;
  • Rejecting all forms of prejudice, discrimination and racism; and
  • Advancing integrity, justice and civility among and between us.

Physical Demands The job responsibilities are performed in an office area and presentation venues. Travel by car required. The job has intermittent periods during which continuous physical exertion is required, such as walking, standing, sitting, stooping, bending, climbing, lifting material or equipment, some of which may be heavy or awkward (8 – 45 pounds). Typically requires regular use of one or more physical senses of medium intensity and long duration. Must meet reasonable deadlines, quotas or demands for accuracy, and may be involved in some mildly unpleasant situations. Minimum Qualifications

  • Associate degree AND one (1) year of relevant experience OR one (1) year post-secondary education AND two (2) years of relevant experience OR three or more (3 ) years of relevant experience. Relevant experience may include computer repair / technical work in the field and working knowledge of enterprise software, Microsoft Office Suite, Active Directory, Group Policy Management, Print Management, WDS, and SCCM.
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
  • Demonstrated accuracy and speed in data entry and computerized file maintenance.
  • Physical ability to install and move hardware and peripheral equipment.
  • Ability to communicate in a pleasant and efficient manner with people at all levels.
  • Experience with systems upgrades.
  • Preferred but not Required

  • Recent and significant experience working in a help desk / first line support environment.
  • Proposed Salary According to the published support staff salary schedule, Classification Pay Grade 13, 2024-2025 hourly wage range, step one $21.12 to step six $27.03. Internal applicants may refer to Article 22, Section 5C.

    Benefits

    Our faculty and staff are our most valuable resource and therefore our benefit package and salary scales are competitive. To attract and retain the highest quality employees, our insurance, which includes medical and prescription, dental, vision, life insurance, long-term disability, flexible spending accounts and health savings accounts, starts on your first day of employment with Kellogg Community College.In addition to competitive pay, Kellogg Community College offers full medical, vision and dental benefits to all administrative, support, faculty and maintenance staff. In addition, these employees have the opportunity to take advantage of a generous leave package, as well as free KCC tuition for themselves and dependents, tuition reimbursement for educational advancement and a host of other optional incentives and discounts., TRANSPARENCY IN HEALTH CARE

    Salary : $21

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