What are the responsibilities and job description for the Fraud Specialist position at Kellogg Community Credit Union?
Description:
Join Kellogg Community Credit Union as a Fraud Specialist out of our Second Street branch in Battle Creek!
The Fraud Specialist role is a critical position to the organization. The Fraud Specialist is responsible for investigative forgery and theft within member accounts and transactions on behalf of the Credit Union. The ideal candidate will track and monitor transactions and activity, identify and trace any suspicious or high-risk transactions, and determine if there is fraudulent activity involved creating risk to the Credit Union or its members.
Responsibilities:
- Conducts investigations related to fraudulent or suspicious activity to ensure minimal loss to the organization and coordinates recovery of losses due to fraudulent activity.
- Assists in the development and creation of Fraud policies and procedures.
- Educates Credit Union employees and members on how to identify and respond to potential fraud incidents.
- Acts as a liaison to local, state, and federal law enforcement agencies.
- Works in partnership with internal teams to support members in resolving fraud related issues, including but not limited to the Card Services, Lending, Retail, and Compliance Teams.
- Collaborates with the Resolutions team and handles inbound calls during staffing shortages or high call volumes.
- Performs other job duties as assigned.
- One to three years similar or related experience
- Excellent written and oral communication skills
- Strong soft skills
- Strong computer skills including the Microsoft Suite
- Ability to resolve interpersonal conflict and miscommunications.
The ideal candidate will have strong availability Monday - Friday 8:30am to 5:30pm. This position is located in Battle Creek, Michigan.
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