What are the responsibilities and job description for the Outreach Associate position at Kellton Tech?
Role: Outreach Associate
Location: Remote
In this role, you will:
Manage Outreach & Communication (80%)
- Develop robust call campaigns that drive customer interest
- Be an expert in policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
- Manage relationships and provide insight to professional staff within schools and test centers
- Build and manage relationships across operational and policy teams to identify data trends
- Manage customer relationships to ensure all cases are resolved on time
- Manage outreach and onboarding for new Test Centers
- Provide input that elevates the voice of the customer, helping to drive continuous data-based improvement for an optimal customer experience
Complete Special Projects (20%)
- Collaborate and execute various initiatives that increase customer acquisition
- Identify opportunities to improve customer relationships through optimized systems and feedback mechanisms
- Enhance customer tracking mechanisms that increase efficiency
- Collaborate and create customer-friendly visuals and resources that expand the organizational footprint
About You
You have:
- Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a leader, independently, and as a member of the team
- Proven ability to acquire and retain customers
- Adept problem-solving skills
- Experience leading and navigating complex customer issues and resolving those cases
- Proven ability to build and manage customer relationships
- Proven ability to build strong internal partnerships across multiple teams
- Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel
- Knowledge of Salesforce
Salary : $43,700 - $50,500
