What are the responsibilities and job description for the Dedicated Payroll Representative position at Kelly & Associates Financial Services, Inc.?
Kelly Benefits Payroll in Sparks, MD is seeking a payroll experienced individual to be accountable and responsible for all aspects of quality service for clients. Also contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service. Also including;
- Communicates with clients daily to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions and to set schedules.
- Consistently available in phone queue for client calls and inquiries including delivery and bank return items.
- Maintains timely documentation of all calls and validates completion of tasks and cases through Service Cloud.
- Responsible for timely resolution of payroll service open cases in Salesforce and communication with client and other departments within Kelly Benefits Payroll.
- Assist with back-up and service queues when needed.
- Troubleshoot and assist clients with KTBSonline.
- Identify efficiencies and make suggestions to our clients on how they can best utilize the KTBSonline system.
Minimum hours are Monday through Friday 8:15 a.m. to 5:00 p.m. Additional hours may be required to achieve business objectives.
- *This would be an in-office position at our headquarters at 1 Kelly Way, Sparks MD 21152, with potential for hybrid schedule of 2 work from home days after training and key competencies have been evaluated.
- High School diploma required
- 2 yrs of Service Bureau experience handling multi-state payrolls strongly preferred
- Strong tax knowledge/background of at least 2 years strongly preferred
Kelly & Associates Insurance Group, Inc., a Kelly Benefits company, is one of the nation’s largest employee benefit administrators, brokers, payroll providers and consultants. We’re committed to helping businesses navigate the intricacies of insurance, benefits, payroll, retirement and other offerings and services, while saving them time and money. Kelly Benefits delivers high quality, cost-effective, integrated solutions through:
- An incredible team of dedicated professionals. Our set of business values called “The Kelly Way” inspires, guides and drives us to serve our clients with excellence.
- Efficient processes, tools and technology. We’re dedicated to delivering cost-effective efficiencies.
- High-integrity alliances with the finest health, life, disability, dental and vision carriers, suppliers and brokers.
Kelly Benefits is committed to treating our People with dignity and respect, dealing with them honestly, compensating them fairly, and providing quality benefits and opportunities to develop their full potential. We offer a robust benefits package including 401K with match, paid time off, paid parental leave, and a full array of medical benefits including medical, dental, vision, life insurance, short-term disability, additional ancillary and voluntary options, and an on-site fitness center.