What are the responsibilities and job description for the Customer Service Representative position at Kelly Box and Packaging?
Job description
About Us
As a trusted leader in corrugated manufacturing, we pride ourselves on combining innovation with time-tested craftsmanship to deliver solutions that consistently exceed our customers’ expectations. From concept to creation, every product that leaves our facility is a testament to our commitment to precision, reliability, and care.
What truly sets us apart isn’t just what we make, it’s how we do it. We’re a people-first organization, rooted in values like integrity, teamwork, and a passion for continuous improvement. Our dedicated team thrives on solving challenges and creating exceptional experiences for our customers.
Joining us means becoming part of a family that values your contributions, invests in your growth, and celebrates success together. We don’t just build products, we build trust, relationships, and a legacy of excellence that our customers rely on every day.
About the Role
We’re looking for a Customer Service Representative to deliver exceptional support to our customers and ensure their needs are met with the highest level of care.
Essential Functions
- Receive / enter customer orders & post shipments
- Responsible for communications between the customer, scheduling, production, & shipping
- Arrange customer delivery time
- Write quotes & enter specifications into computer system
- Maintain customer files
- Interact with customers by phone, email and in-person to receive orders, cancellations, or to clarify needs / requirements
- Communicate changes, delays, and requests, to customers or other departments as appropriate
- Coordinate complaints received from customers concerning billing or product delivered.
- Maintain hard copy files in an organized manner, allowing for quick retrieval of documents & information when required.
- Minimal travel on occasion to visit customer facilities
- Cross Train in other functional areas
- Other duties as assigned by Supervisor
Minimum requirements : 1 year’s customer service responsibility in a manufacturing environment working extensively with customers. Will be trained in manufacturing knowledge of industry and processes.
The company offers its employees excellent benefits, including medical, dental, life insurance, 401k, & tuition reimbursement. Interested applicants should submit a resume.
Job Type : Full-time
Expected hours : 40 per week
Benefits :Shift :
Experience :
Work Location : In person
Job Type : Full-time
Benefits :Shift :
Experience :
Work Location : In person
