Mortgage Processing and Service Full-Time / On Site

Mortgage Processing and Service Full-Time / On Site Position Summary

We’re seeking team members with a BIG heart, prioritizing collaboration, empathy, and support for both colleagues and members. A BIG heart means actively listening, celebrating successes, and fostering an inclusive, valued environment. These individuals will be committed to excellence, continuously improving while never settling for the status quo. They’ll manage escrow accounts, process loan documentation, and coordinate vendor orders with precision, ensuring compliance and reducing risk for an exceptional customer experience throughout the loan lifecycle. Through strong communication, pipeline management, and cross-department collaboration, they’ll retain members, build long-term relationships, and identify cross-sell opportunities, contributing to the growth and success of our credit union.

In the Mortgage Processing and Service role, you will play a key role in the following:

• Mortgage Loan Processing: To effectively process all mortgage loan applications and related documentation with precision and efficiency.
• Escrow Accounts: Ensure the administration of escrow accounts for all mortgage loans by processing property tax and insurance payments on or before their due dates.
• Mortgage Member Services: Achieve exceptional delivery in mortgage servicing by ensuring all member requests, including ARM (Adjustable-Rate Mortgage) notifications, and loan payments.
• Interim Construction Services: Precise management of interim construction loan disbursements.

Mission for Mortgage Processing and Service: To uphold the highest standards of accuracy, compliance, and service by maintaining precise escrow and insurance records, ensuring adherence to regulatory requirements, proactively supporting real estate portfolio growth, and enhancing the member experience through strategic product and service recommendations.

Mortgage Processing and Service Performance Outcomes:

• Maintain an average loan processing cycle time from application to closing of 30 calendar days or fewer, in accordance with established organizational standards and industry best practices. Performance will be systematically monitored on a weekly basis through loan origination system reporting, with formal evaluations conducted by management during monthly performance reviews.
• Maintain a loan file accuracy rate by proactively submitting complete, accurate, and fully documented loan packages by reducing underwriting rework requests by at least 20%, measured by a decrease in file touches and documentation-related returns. Performance will be assessed through monthly quality control audits, underwriting feedback, and internal reporting systems.
• Maintain an escrow management accuracy rate of 98%, and achieve full compliance with regulatory requirements, as confirmed by metrics evaluated on December 31, 2025, to support exemplary loan servicing and customer satisfaction.
• Ensure 100% of closed loan files are scanned and uploaded to the core system within 10 days of closing, consistently over 2025.
• Increase the number of loans processed annually by 25%, from 52 to 65 loans, by the end of the next fiscal year, as measured by the total number of applications processed and successfully closed.

Compensation and Position Classification for Mortgage Processing and Service:

Pay Rate: Hourly, Non-Exempt - $16.00 per hour DOE paid biweekly, plus eligible for Monthly Incentives,

Scheduled Hours for Mortgage Processing and Service: 8:00 AM to 6:00 PM Monday, Wednesday - Friday and Tuesday 7:45 AM - 6 PM, occasional Saturdays if business needs require.

Company Highlights

At Kelly Community, we're proud to be a locally operated business, deeply rooted in our community. Kelly Community Federal Credit Union is a local financial institution ranked as one of the top-rated, financially sound financial institutions in the United States. Located in Tyler, Texas, our organization has consistently grown year after year. At over $170 million in assets, Kelly Community is a full-service banking institution offering a large suite of financial products and services. Our focus is fulfilling our mission statement: We care for members like family! Our values are Big Heart, Team Player, and Excellence.

Summary of Education, Experience, and Qualifications for Mortgage Processing and Service

Education: A high school education or GED.

Experience: Minimum Six (6) months to two (2) years of similar or related experience. Mortgage and/or Real Estate background preferred. Has experience with different types of mortgage loans, escrow and ARM requirements.

Mortgage Processing and Service Skills and Qualifications:

• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Experience in mortgage or escrow-related functions (preferred but not required).
• Ability to work both independently and as part of a team
• Use analytical thinking and reasoning for problem solving.
• Proficiency with Microsoft Office software products and Adobe PDF, and willingness to learn new systems.
• Plus if applicant is bilingual (fluent proficiency Spanish and English)

Other Required Skills

• Maintain a high degree of discretion and confidentiality.
• Professional appearance and attitude.
• Able to meet deadlines and manage projects.
• Ability to work in stressful, high pressure situations.
• Good typing skills, minimum 40 wpm
• Good Data Entry, minimum 6,500 kph

Benefits: Health, Dental, Vision; Supplemental Accident and Critical Illness Insurance; Short- and Long-term disability; Basic and Voluntary Life; 401K with Employer Match

Paid Leaves: Holidays (12 annually), Vacation, Sick, Bereavement, Jury Duty, Volunteer

Please review the following attachments before proceeding with your application:

• Job Description(s)
• Summary of Your Rights Under the Fair Credit Reporting Act
• Kelly Community Federal Credit Union Application Process (See below.)

Kelly Community Federal Credit Union Application Process

The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.

• Initial screening (within 2 business days of application)
• Typing, Data Entry, and other Office Skills Testing (within 5 days)
• Phone Screening (within 2 business days of passed skills testing)
• Profile Assessments (within 2 business days of passed phone screening)
• 1st Interview (Approximately 3-5 business days or dependent on number of applicants; please refer to job posting for any scheduled dates)
• Follow-up interview (within 2 business days. Dependent on position; not required in all processes)

Typical time to hire if the candidate passes all processes: 21 days to hire