Teller (Full-Time / In Branch - On Site)

Full-Time Teller Branch Services

Join our team as a Full-Time Teller Branch Services, where you'll be at the forefront of delivering exceptional customer service while promoting our financial products and services. In this dynamic role, you'll handle daily banking transactions—such as deposits, withdrawals, and transfers—ensuring accuracy and compliance with all banking regulations.

We’re looking for individuals with strong communication skills and a knack for building relationships, as you'll engage with customers to identify their needs and recommend banking solutions. Your persuasive skills will help drive sales and enhance customer satisfaction, making a positive impact on our members and the community.

Accountability and Outcomes for a Teller Branch Services

1) Member Experience Greets visitors, identifies financial needs, and offers personalized solutions. Guides members to specialists and ensures a smooth experience. Builds relationships through excellent service, product bundling, and loyalty incentives. Assists with account issues and recommends relevant services, while promoting online banking and mobile apps for added convenience.

2) Opportunity Selling Actively listens to members’ needs and cross-sells relevant products like checking accounts, credit cards, loans, and investments. Exceeds sales goals by identifying upselling and cross-selling opportunities during routine transactions. Educates members on account benefits, loan options, and refinancing opportunities. Promotes loan benefits, participates in campaigns, and drives branch growth through referrals and special promotions.

3) Quality Work and Minimize Errors Verifies transactions, ensures compliance, and identifies sales opportunities in every interaction. Assists with account maintenance and discrepancies while recommending relevant services. Accurately processes transactions, balances accounts, reports discrepancies, and tracks sales performance to drive growth.

4) Outcomes:

• Achieve 130 cross-sells and referrals to uncover member needs by 12/31/25.
• Twelve (12) online reviews with name mention by December 31, 2025.
• Successful completion of product knowledge sales test with an 80% or greater before first 180 days.
• Ensure check loss for the year is minimized not to exceed $1,000 by following credit union guidelines and using good judgement and analysis of negotiable instruments.
• Maintain balancing accuracy to ensure outages do not exceed $50.00 by December 31, 2025.

5) Mission for Teller Branch Services: Refer and cross sell to achieve branch’s membership to at least 3,810 members, $54,718,781.00 loans and $69,331,256.00 deposits while achieving net income of $2,734,384.00 by 12/31/25.

Company Highlights

We’re seeking team members with a BIG heart, prioritizing collaboration, empathy, and support for both colleagues and members. A BIG heart means actively listening, celebrating successes, and fostering an inclusive, valued environment. These individuals will be committed to excellence, continuously improving while never settling for the status quo. They’ll conduct and deliver exceptional service while performing a variety of routine financial transactions with accuracy and efficiency. Through friendly communication and interactions, the teller role is responsible in maintaining the credit union’s professional image and is expected to identify opportunities to enhance the member’s experience by recommending relevant products and services or referring members to appropriate staff. A strong focus on accuracy, service excellence, and teamwork is essential in this role. Kelly Community Federal Credit Union is ranked as one of the top-rated, financially sound financial institutions in the United States. Located in Tyler, Texas, our organization has consistently grown year after year. At over $170 million in assets, Kelly Community is a full-service banking institution offering a large suite of financial products and services. Our focus is on fulfilling our mission statement: We care for members like family! Our values are Big Heart, Team Player, and Excellence.

Full-Time Teller Branch Services Compensation & Benefits

Pay: Starting at $14/hour; Paid Bi-weekly

Position Classification: Non-Exempt

Benefits:

• Retirement - 401k with employer match up to 5% after 90 days as a payroll employee
• Medical, Dental, Vision, Disability Plans, and Voluntary Insurance - eligible on the 1st of the month following initial 30 days of employment with the credit union
• Basic Life/AD&D paid by employer
• Supplemental Insurance options like accidental and critical care with cancer coverage.

Leaves: Paid Vacation, Sick, Bereavement, Jury Duty, Volunteer, Paid Holidays (11 annually)

Scheduled Hours: Full-Time availability from 8 AM to 6:00 PM Monday - Friday, rotating Saturday schedule 8:45 AM – 1:15 PM

Full-Time Teller Branch Services Summary of Qualifications

Education: High school graduate or GED

Experience: Up to six months of cash handling, customer service with sales, similar or related experience.

Other required qualifications:

• Good typing skills (at least 30 wpm)
• Good Data Entry (at least 6,500 kph for data field entries)
• The ability to work hard, find solutions and have fun
• Excellent listening ability and verbal and written communication
• Professional appearance and a genuine and self-starter attitude
• Passion for providing outstanding service to our members
• The ability to collaborate with team members
• Able to plan and prioritize workload, strong attention to detail, with a focus on accuracy and quality of work
• Ability to multitask in a fast-paced environment

Items to Review Before Applying

Please review the following attachments before proceeding with your application:

• Job Description(s) and Dress Code Guidelines
• Summary of Your Rights Under the Fair Credit Reporting Act
• Kelly Community Federal Credit Union Selection Process

Kelly Community Federal Credit Union Application Process

The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.

• Initial Screening (within 3 business days of application)
• Skills Testing (based on applicants scheduling of skills testing. No more than 5 days)
• Telephone Screening (within 3 business days of passed skills testing)
• Personality Profile Assessment (within 3 business days of passed interview)
• 1st Interview (Approximately 3-5 business days or dependent on the number of applicants; please refer to job posting for any scheduled dates)
• Follow-up interview (within 5 business days of profile assessment. Dependent on position; *not required in all processes)

Typical time to hire if the candidate passes all processes: 21 days to hire