What are the responsibilities and job description for the Customer Engagement Specialist (BDC Agent ) position at Kelly Ford?
Customer Engagement Specialist (BDC Agent)
Position Title: Customer Engagement Specialist
Travel: Based on Business Needs
Position Overview:
The role of Customer Engagement Specialist (BDC Agent) is a critical component of the growth of our brand. Individuals shall be responsible for managing daily BDC operations for each assigned partnership.
Qualifications:
Prospective candidates must have strong experience and training in the following: automotive industry, sales and communication technique, lead conversion strategy:
- Previous automotive BDC experience Required
- 1 year of Call Center Experience Required
- Must have sales and/or service BDC experience
- Previous Professional Experience in Customer Service, Sales Preferred
- Articulate, Problem Solver, High-Energy, Strong Presentation Skills
- Results Driven, Committed to High-Performance Outcomes
- Coachable, Enjoys Working within Team Dynamic
- Available to work weekdays / weekends as early as 6am eastern standard Time
Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during one’s time in this position. Performance evaluations to identity future coaching needs are completed on monthly and quarterly basis.
- Consistent Daily Engagement of all Assigned Leads
- Schedule Quality Appointments each day
- Accurate Data Reporting, Activity Tracking
- Strong Representation of our Dealer Partners to Customer Base
- Organize all Lead Source, Activity and Records in Partner Data Systems
- Generate new Business Opportunities for our Dealer Partners
Department Assignment:
The Customer Engagement Specialist (BDC Agent) is a critical member of ourt team. This position reports to the Department Director and/or Team Lead shall be expected to work in collaboration with other training team members as well as cross-functional staff.
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
Experience:
- Automotive BDC: 1 year (Required)
Work Location: In person
Salary : $30,000 - $50,000