What are the responsibilities and job description for the Dispatcher position at Kelly Generator & Equipment?
We are seeking a reliable and efficient Dispatcher to join our Service team. As a Dispatcher, you will be responsible for coordinating and dispatching our service technicians.
Responsibilities:
- Greet visitors and direct them to the appropriate person or department.
- Answer and route incoming phone calls in a professional and friendly manner.
- Provide general administrative/clerical support to all departments as necessary.
- Maintain a clean and organized reception area.
- Manage and distribute incoming/outgoing mail and packages.
- Schedule assigned technicians with planned maintenance, repairs, and troubleshooting.
- Consult with Field Service Managers on all troubleshoot calls.
- Document accurate information in software system.
- Schedule according to best geographical location and technician certification.
- Support technicians for parts and tools for assigned work.
- Ensure scheduling goals are met.
- Respond to customer inquiries.
- Participate in ON-CALL rotation for dispatch.
- Maintains professional appearance.
- Assist in other duties as assigned.
Qualifications:
- High school diploma or equivalent required; additional education or certification in logistics, transportation, or a related field is a plus.
- Proven experience as a Dispatcher or in a similar role, preferably in the transportation or logistics industry
- Knowledge of transportation systems, dispatch software, and GPS tracking systems is a plus
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work under pressure and make quick decisions
- Proficient in using computer systems and software
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