What are the responsibilities and job description for the Service Coordinator position at Kelly Generator & Equipment?
Job Description
We are seeking a skilled and efficient Service Coordinator to join our team at Kelly Generator & Equipment. As a key member of our Service team, you will be responsible for coordinating and dispatching our service technicians.
Key Responsibilities:
- Schedule assigned technicians with planned maintenance, repairs, and troubleshooting tasks.
- Consult with Field Service Managers on all troubleshoot calls to ensure effective resolution.
- Document accurate information in our software system to maintain up-to-date records.
- Schedule technicians according to their certification and geographical location for optimal efficiency.
- Provide support to technicians by arranging parts and tools for assigned work.
- Ensure scheduling goals are met through proactive planning and organization.
- Respond promptly to customer inquiries and concerns.
- Participate in an ON-CALL rotation for dispatch duties.
- Maintain a professional appearance at all times.
Qualifications:
- A high school diploma or equivalent is required; additional education or certification in logistics, transportation, or a related field is highly valued.
- Proven experience as a Dispatcher or in a similar role, preferably in the transportation or logistics industry, is essential.
- Familiarity with transportation systems, dispatch software, and GPS tracking systems is a plus.
- Excellent communication and interpersonal skills are necessary for effective collaboration with colleagues and customers.
- Strong organizational and multitasking abilities are required to manage multiple tasks and priorities.
- The ability to work under pressure and make quick decisions is crucial in this fast-paced environment.
- Proficiency in using computer systems and software is essential for success in this role.
