What are the responsibilities and job description for the Field Service Technician position at Kelly Office Solutions?
Job Summary: Kelly Office Solutions is a growing Office solutions company with growth opportunities for individuals looking for a fulfilling career. We are seeking a highly skilled and motivated Field Service Technician to join our Swansboro team. In this role, you will be responsible for installing, maintaining, and repairing Office equipment at customer locations. Your technical expertise and customer service skills will ensure our clients receive outstanding customer service.
Key Responsibilities:
- Installation and Setup: Install, configure, and test equipment at customer sites to ensure proper operation and functionality.
- Maintenance and Repair: Perform regular maintenance and troubleshoot equipment issues to prevent downtime and extend the life of the equipment.
- Customer Support: Provide excellent customer service by addressing customer inquiries and concerns promptly and professionally.
- Documentation: Maintain detailed records of all service work performed, including equipment repairs, parts used, and customer interactions.
- Training: Educate customers on the proper use and maintenance of their equipment to enhance their overall experience.
- Travel: Travel to various customer locations to provide on-site service and support.
- Other Duties: as required by management.
Qualifications:
- Technical Skills: Proficiency in diagnosing and repairing technical equipment and systems. Knowledge of mechanical, electrical, and basic computer knowledge is a plus.
- Experience: Previous experience in a field service technician role or similar position preferred.
- Education: High school diploma or equivalent. Technical certifications or degrees in relevant fields are preferred.
- Customer Service: Strong interpersonal and communication skills to interact positively with customers.
- Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively.
- Physical Stamina: Ability to lift and move heavy equipment, stand for extended periods, and work in various environments.
Driver's License: Valid driver's license with a clean driving record Benefits:
- Competitive salary
- Company vehicle
- Health, dental, and vision insurance
- Retirement plan
- Paid time off
- Ongoing training and professional development opportunities