Deductions Specialist

Deductions Analyst opening in Bridgewater NJ

Indefinite contract, potentially Contract to hire

Location: Bridgewater, NJ – hybrid schedule 3/2

Hours: Typically 8-5, but flexible

Monday – Friday

Salary: $27-38/hr on contract

MAJOR AREAS OF RESPONSIBILITY

This is a large pharmaceutical Manufacturer - this role is responsible for the deductions for large retailer accounts. Seeking someone with experience handling deductions from large retailers.

• Understands and apply SOP’s in a practical manner.
• Communicates professionally and effectively with customers, Sales, Customer Service.
• Handles a portfolio of accounts, as assigned by the Deductions & Chargebacks Manager.
• Makes collection calls, sends emails, monitors accounts for payments. Reconciles account balances using all available information and sources.
• Monitors and/or sends dunning letters and emails.
• Creates and maintain KYC folders for top/complex customers. Maintains customer contact information and notes.
• Analyzes Aging and other reports to prioritize workload and pinpoint potential risks.
• Offsets items and applies payments, as intentioned or authorized by customers.
• Researches, codes and resolves deductions (ex: returns, pricing, shortages, short pays).
• Masters the use of customer Vendor portals, if applicable.
• Works closely with Cash Application to understand payment methods, to improve the automatic application of incoming payments for all assigned customers.
• Ensures customers follow the company’s payment instructions and produce remittances as applicable or warranted.
• Collaborates with other departments to determine the root cause of process errors.
• Ensures all AR adjustments have proper authorization and are processed timely.
• Responds to customer inquiries. Removes obstacles preventing payment.
• Forwards credit limit change requests to Credit Checking.
• Follows procedures for customer credit balance refunds.

REQUIRED EDUCATION / SKILLS / ABILITIES

• Minimum 3 years’ experience in a similar role.
• Experience with SAP required
• High school graduate. Some college or college degree preferred.
• Strong Excel skills including the ability to do pivot tables and V-lookups.
• Strong communication and mathematical skills.
• Knowledge of SOX guidelines and procedures.