Implementation Specialist-West

At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. If you ask us, this job looks great!

We’re seeking an Implementation Specialist to provide onsite implementation of award-winning products to Clients in the healthcare, government, and enterprise industries. This position requires frequent travel within the U.S. Good project and time management skills, and excellent communication skills to represent the leading interpretation company in the world. The right candidate is organized, self-disciplined, detailed oriented and highly motivated to be a part of a global team that creates transformation and meaningful experiences for our clients.

Why you should apply to be an Implementation Specialist:

• Able to travel to different locations within your territory.
• $66,500-$68,500– Long term job opportunity
• Full-Time position
• Helping others in your community connect
• Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

What’s a typical day as an Implementation Specialist:

• Responsible for participating in onsite assessments and implementations at client locations during various shifts based on client needs.
• Works with Clients in the implementation of Company products and solutions.
• Supports the business continuity of the Company and its Clients as an essential worker.
• Conducts basic Client research to understand the Client.
• Attends planning meetings to ensure familiarity with Client implementations Keeps track of and documents all Client implementation activities in SalesForce.
• Executes the agreed implementation plan with Client.
• Prepares/assembles over-the-phone and video equipment.
• Provides support in QA’ing equipment and materials delivered.
• Inventories, tests, and troubleshoots equipment in the field.
• Installs/deploys equipment and document placement.
• Provides training and end-user support during the implementation and documents people trained.
• Tracks extra equipment being left with client and handles return shipping of equipment as needed.
• Provides post-implementation reports: equipment placement, end-users trained, and notes/follow ups related to the implementation.
• Responsible for maintaining an organized staging area, by handling trash disposal, and organizing/documenting any old equipment retrieved.
• Conducts account re-implementation for existing Clients and performs equipment maintenance.

This job might be an outstanding fit:

• Bachelor's degree preferred, requires 0 to 2 years of related experience.
• Basic proficiency in MS Word, Excel, and Power Point.
• Excellent verbal and written communication skills.
• Basic project management skills.
• Strong organizational and analytical skills with high attention to detail.
• Good public speaking and interpersonal skills.
• Ability to work flexible shifts and weekends to accommodate customer needs and requests.
• Excellent troubleshooting and creative problem-solving skills.
• Good follow-up skills, the ability to understand and develop the “big picture”; adaptability to process changes; and a strong sense of ownership.
• Self-motivated, self-directed and think and act independently while also being team oriented.
• Knowledge of the interpretation and translation industry preferred.
• Work experience in the healthcare industry preferred.

Other Additional Requirements:

• Constantly talking and moving to provide hands-on training and demonstration of equipment.
• Walking, standing, kneeling, and bending while onsite at customer locations to prepare, deploy and install equipment.
• Travel by plane and/or car is required up to 85%.
• Ability to work in hospital’s clinical and support areas, by interacting with staff and installing interpreting equipment on the hospital premises including patients’ rooms.
• Must be able to wear personal protective equipment (PPE), including but not limited to N95 masks, as prescribed by the client and local agencies.
• Must be able to comply with mandatory health screening requirements, in addition to other rules and regulations, as prescribed by the client and local agencies.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Implementation Specialist!