Quality Supervisor

Job Title: Quality Assurance Supervisor

Responsibilities:

Quality Programs Development and Implementation:

• Assist the manager in developing, implementing, and maintaining programs focused on providing safe and high-quality foods (e.g., food safety plans, environmental monitoring, hold & release processes, etc.).

Training and Development:

• Collaborate in the creation and facilitation of training on quality programs for managers and employees.

Non-Conformance Management:

• Communicate non-conformances, trends, and compliance information to managers and supervisors, providing clear instructions or recommendations for corrective actions

QA Function and Staff Management:

• Manage QA functions and staff under the direction of the QA Manager, including:
• Coordinating sample preparation, testing, and shipment.
• Providing work direction, guidance, career development, proficiency/skill testing, performance management, and scheduling.
• Ensuring safe work practices are followed by the QA team.
• Overseeing the site’s glass and brittle plastic audit.

Audit Leadership:

• Serve as the backup lead on various audits (e.g., SQF, USDA, FDA, Kosher, customer inspections, Organic, etc.), ensuring:
• Managers and supervisors understand regulations, the audit process, document practices, and compliance requirements.
• Serve as the backup facility representative throughout the audit process, including follow-up actions. Resolve any issues identified during audits.

Customer Complaint Resolution:

• Respond to customer complaints, demonstrating excellent customer service and collaborating with other facilities as needed to address concerns effectively.

Sanitation Oversight:

• Oversee sanitation practices, ensuring proper procedures are followed to maintain a safe and high-quality product.

Quality Inspections:

• Conduct quality inspections, including ingredient checks, equipment calibration, GMP audits, and more.

Education, Experience, and Skills Required:

Required:

• Bachelor’s degree in microbiology, Biology, Chemistry, Food Science, or a related field. Relevant experience may be considered in lieu of a degree.
• 3-5 years of supervisory experience in Quality Assurance within a food manufacturing environment.
• HACCP Certification (or ability to obtain).
• Experience with SQF or other relevant third-party audits.
• SQF Practitioner Certification (or ability to obtain).
• PCQI Certification (or ability to obtain).
• Proficient data analysis skills.
• Sensory skills for quality inspections and assessments.
• Ability to balance QA standards with production demands, finding compromise when necessary.

Preferred:

• Experience in the dairy industry.
• Management experience in quality assurance or related functions.
• Background in sanitation practices.
• Flexibility to work various shifts.

Work Environment:

This role is primarily based in a professional office environment. Some time may be spent in manufacturing or production environments, where proper safety and cleanliness protocols must be adhered to.