Client Relations Manager

Kelly Wearstler Studio is seeking a dynamic Client Relations Manager who is passionate about design, client relationships and delivering exceptional sales experience. In this role, you'll be the primary point of contact for both private clients and trade clients, driving sales while ensuring seamless management of orders and client interactions. You will support the sales process end-to-end, from initial client engagement to order fulfillment, while helping maintain our reputation for excellence in luxury design.

Duties

• Front Facing Sales
• Engage directly with private and trade clients, providing tailored guidance and information about our luxury products and services.
• Develop strong, ongoing relationships with clients, understand their needs and offer customized solutions.
• Conduct client consultations, showroom tours and presentations to showcase products and services.
• Proactively identify opportunities for new sales, client acquisition and upselling across our product lines.
• Sales Support & Order Management
• Prepare detailed proposals, quotes and presentations for clients, ensuring accuracy and alignment with client requirements.
• Process orders from initiation to fulfillment, coordinating logistics to ensure timely and accurate delivery.
• Track order status and communicate lead times and availability to clients.
• Resolve client issues related to orders, such as delays or damaged goods, ensuring a high level of customer satisfaction.
• Client Interaction & Relationship Management
• Serve as a trusted primary contact for client inquiries, offering prompt and professional service.
• Follow up on client interactions to maintain relationships and ensure a superior experience.
• Collaborate closely with the design, production, and logistics teams to fulfill client expectations.
• Inventory Management
• Assist in managing product inventory and communicating stock levels to clients.
• Facilitate replenishment requests and inform clients about new products or limited availability items.
• Sales Reporting & Documentation
• Maintain accurate sales records, including client communications, proposals, and transactions.
• Prepare regular sales reports to track performance and identify growth opportunities.
• Marketing & Event Support
• Support promotional events, product launches, and trade shows by engaging with clients and providing sales insights.
• Provide clients with sales collateral, updates on new collections, and personalized recommendations.

Desired Skills & Experience

Education

What We Offer

Salary : $85,000 - $110,000