What are the responsibilities and job description for the Call Center - Hybrid position at Kelly?
Kelly® Professional is Hiring Call Center Agents in Chattanooga, TN 37402. Join our dynamic call center team as a Call Center Trainee! This temp-to-hire position offers an exciting opportunity to develop your skills in a fast-paced, 24/7 environment. You will be trained in phases over approximately 6-8 months, transitioning to second shift position. With a supportive training program and a focus on career growth, you'll be well-prepared to excel in your role. If you're ready to embrace challenges and contribute to our team's success, we want to hear from you!
The official start date is Monday February 17, 2025. You will train on day shift anywhere from 6-7 months and then switch to second shift which could be either 2pm - 11pm or 3pm - 12am
Fulfill on-call responsibilities during major events, such as storms or outages
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
The official start date is Monday February 17, 2025. You will train on day shift anywhere from 6-7 months and then switch to second shift which could be either 2pm - 11pm or 3pm - 12am
Payrate:
- $20.02
Monday - Friday Training schedule
- 8am - 5pm
Hybrid Work Schedule:
- 2pm - 11pm
- 3pm - 12am
- Must be available for either schedule
- Requirement to work 4 weekdays, 1 weekend day, and 1 work day in office.
Location:
- Chattanooga, TN 37402
Roles and Responsibilities:
- - Participate in a structured training program that spans several months, transitioning to second shift/weekends
- Transition to second shift/weekend shifts as training progresses.
- Take phone calls from customers after completing training.
- Work collaboratively with a team of 60 phone agents.
- Maintain productivity to influence shift selection post-training.
- Adhere to the Work at Home Call Center Policy, including living within 45 minutes of the office and having a dedicated workspace for calls.
- Participate in on-call duties during emergencies or significant events.
- Volunteer for holiday shifts as needed, with overtime opportunities available.
Fulfill on-call responsibilities during major events, such as storms or outages
Qualifications & Skills:
- Strong communication skills and customer service orientation.
- Ability to work flexible hours, including weekends and second shifts.
- Willingness to commit to a structured training schedule.
- Capability to adapt to a dynamic work environment.
- Must meet the Work at Home Call Center Policy requirements.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $20
