What are the responsibilities and job description for the Customer Experience Specialist position at Kelly?
At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Patient Care Representative to work at a premier healthcare provider in Louisville, Kentucky. With us, it’s all about finding the job that’s just right.
Salary / Pay Rate / Compensation : $17 / hr, Temp to Hire
Why you should apply to be Patient Care Representative :
Competitive pay rate at $17 per hour
Opportunity to support a leading healthcare provider in Louisville
Temp-to-hire position offering growth potential
Work within a supportive and collaborative team environment
Gain valuable experience in a dynamic healthcare setting What’s a typical day as Patient Care Representative? You’ll be :
Supporting inbound and outbound phone lines for the pharmacy
Answering calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals
Balancing priorities between inbound calls, responding to emails, and making outbound calls to messages left on voicemail
Accurately capturing information and updating systems appropriately
Complying with constantly changing program business rules
Investigating issues that cannot be resolved immediately and following through until resolution
Escalating issues when necessary and providing availability, tracking, and shipping information for patient’s medication as needed
Assisting with additional duties as directed by Pharmacy Leadership
Providing enrollment status updates and scheduling treatments to be sent to patients or healthcare providers
Responding to program inquiries and reporting adverse events / product complaints as per standard operating procedures
Executing day-to-day operations specific to the assigned program(s) and maintaining patient confidentiality at all times This job might be an outstanding fit if you :
Have a high school diploma or equivalent
Possess two (2) years of work experience in a customer service or customer-focused role
Have one (1) year of work experience in a pharmacy or call center environment
Demonstrate a proven ability to provide consistently high-quality service
Are empathetic and compassionate with excellent verbal and written communication skills
Are well-organized and detail-oriented, with the ability to balance multiple priorities
Are adaptable and flexible, able to adjust to changing situations
Can work independently and as a member of a team
Have strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook Preferred qualifications include :
Associate Degree or technical school training in a related field
Two (2) years of work experience in pharmacy / managed care / Medicaid / Medicare / pharmaceutical / biotech manufacturer / insurance / medical office / related field
Experience with HIPAA and patient services
Bi-lingual in English and Spanish What happens next Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Patient Care Representative today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $17
