What are the responsibilities and job description for the Customer Experience Specialist position at Kelly?
What's Next for you?
Kelly® Professional & Industrial is seeking a Customer Service Representative to work at a leading healthcare client in Rochester, NY. Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).
Snapshot :
Salary / Pay Rate / Compensation : $15.40 / hour
Location : Rochester, NY On-Site
What’s a typical day as a Customer Service Representative? You’ll be :
Researching and responding to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
Meeting set statistical performance measures such as length of each call and daily call volume
Acting as a liaison between customers, internal departments, vendors, and business associates
Assisting with the training of other team members
Participating in ongoing training to further knowledge of regulations, software systems, policies and procedures, and developing skills to accurately fulfill requirements of the job
Adhering to all Customer Service policies and procedures This job might be an outstanding fit if you :
Have an Associate’s degree in Business Administration or related field with a minimum of six months work experience. In lieu of a degree, a minimum of 2 years experience working in a customer service setting / environment
Have successfully completed the Customer Service Training Program
Have the ability to multi-task in a fast-paced environment while maintaining high accuracy
Possess excellent oral, written, and listening skills
Are capable of handling stressful situations in a professional manner
Can respond to all inquiries in a calm, polite, professional manner
Have PC skills
Are able to work occasional overtime as required to meet business needs Why you should apply to be a Customer Service Representative :
Competitive pay rate
Opportunity to work with a leading healthcare client
Professional and courteous work environment
Supportive training programs to enhance your skills What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Apply to be a Customer Service Representative today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $15
