What are the responsibilities and job description for the Customer Service Rep (Overnight) position at Kelly?
Kelly Services is seeking an overnight Customer Service Representative for a busy Food Distributor in Apopka, FL 32703
Pay- $16.25 / hour
Shift- Wednesday 12AM-6AM, Thursday-Saturday 6PM -6AM
Temp to hire
Start- ASAP
Interview with client required
JOB SUMMARY : Processes customer orders accurately and efficiently to ensure high quality customer service.
ESSENTIAL FUNCTIONS :
Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes (training), etc. (70%)
Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records (30%)
Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions. (5%)
Maintains customer files and records to ensure complete documentation and support Customer Service functions. (5%)
Performs other related and assigned duties as necessary.
PERFORMANCE CATEGORIES
Productivity / quality standards : accuracy, timeliness, thoroughness
Productivity / quality standards : delivery efficiency and timeliness
Productivity / quality standards : customer service / satisfaction and responsiveness
Attendance and punctuality
Professional attitude and demeanor
Customer and vendor relations
Teamwork within the department and across departments
Project / assignment standards MINIMUM QUALIFICATIONS :
High school diploma or equivalent
0 to 2 years of relevant work experience in customer service or order processing
Order processing concepts and procedures
Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.)
Products and Promotions
Customer service concepts and techniques
PC word processing / spreadsheet software applications Skill and ability to :
Communicate and coordinate effectively with internal and external customers verbally and in writing
Resolve customer complaints effectively and efficiently
Work on a flexible schedule
Work effectively in a general business environment, with a focus on high levels of quality and customer service
Travel via airplane and drive an automobile Apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $16
