What are the responsibilities and job description for the Service Desk Analyst position at Kelly?
At Kelly
Professional & Industrial, we’re seeking a Hybrid Customer Service Representative for a cutting edge tech company in West Henrietta, NY.
Pay : $20-23 / hr. (Depending on experience).
Day Shift : 8am to 5pm, Mon-Fri.
This is a temporary role with the possibility of permanent hire.
Position Summary :
As a Customer Service Representative you'll be at the heart of operations, handling order entries, responding to customer inquiries, and ensuring smooth transactional processes.
Key Responsibilities :
Build customer relationships via phone, email, and in-person.
Process orders, changes, pricing adjustments, and cancellations.
Retrieve and verify customer information and order details.
Communicate order status, ship dates, and availability.
Collaborate with internal departments to resolve inquiries.
Issue RMAs and Credit Memos; manage invoicing issues.
Requirements :
High school diploma or equivalent.
2 years of Customer service experience preferred; Experience in a manufacturing environment is a plus.
Excellent communication skills and attention to detail.
Proficiency in MRP systems and Microsoft Office (Word, Excel, Outlook).
What happens next?
APPLY today and TEXT "Start" to (585) 902-0334 for more information!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $20 - $23
