Bilingual Customer Service Representative - Louisville, KY onsite only

Overview

Job Description

Think the best job opportunities are far away? Think again!

KellyConnect® needs you! We’re seeking customer service representatives to work at a premier employer centrally located in Louisville, KY.

The Customer Service Representative position functions to deliver excellent customer care and create sustainable value for customers via phone, web correspondence and e-mail, handle service inquiries, payments, account updates, and customer issues. Under the direction of the Operations Supervisor, employees will follow established company guidelines on servicing customers with account setup and maintenance, and will provide customer service for individuals who have received invoices, bills, and violation notices. In this role you will maintain pertinent logs, records, and files and will have a working knowledge of the company's services, business rules, and procedures. The Customer Service Representative is responsible for the accuracy of information entered into the Back Office System (BOS) and provided to the customers.

Schedule/Compensation Details

• Opportunity for direct hire based on performance
• Schedule falling between 10 – 7PM ET (Monday-Friday) and 9 – 5PM (Saturday)
• Pay rate - $19.50
  
  

Responsibilities

What’s a typical day as a Customer Service Representative? You’ll be:

• Serving as the first point of public contact for all customer service issues.
• Responding to calls from the public and provide general information and service
• Maintaining thorough knowledge and understanding of the customer service center and company operations to assist customers and resolve problems.
• Processing credit card and e-check payments for replenishment or violation payments
• Opening cases for unsolved customer inquiries.
• Handling customer complaints, researches and adjusts account discrepancies as requested by leadership team.
• Processing and replying to e-mails/cases from customers.
• Processing customer disputes.
• Processing Web correspondence to answer questions and provide assistance to customers.
• Processing the closing of customer accounts and submitting request for refunds when necessary.
• Performing updates to invoices, violation payments, customer payments or accounts to keep demographic, vehicle and credit card information current.
• Accurately documenting all updates on BOS.
• Maintaining a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other external customers.
• Demonstrating the ability to create positive customer relationships by defusing angry and upset customers.
• Demonstrating the ability to understand the customer needs, determining the appropriate course of action to meet those needs and completing/initiating the transaction.
• Exhibiting professional image in a teamwork environment with the ability to interact well and in a positive manner, with customers, co-workers and management.
• Performing adhoc duties as assigned.
  
  

Qualifications

This job might be an outstanding fit if you:

• Are able to speak, read, and write english and spanish.
• Have a high school diploma or equivalent.
• Have excellent communication skills.
• Have excellent attendance history.
• Have 1-3 years previous experience in a customer service call center or retail customer service environment.
• Have above average verbal & written communication skills and above average interpersonal skills.
• Have working knowledge of MS Outlook.
• Have a positive attitude.
• Are organized, self-motivated, & detail oriented.