What are the responsibilities and job description for the Cancer Patient Support Specialist position at KellyConnect | Contact Center Solutions?
Job Responsibilities:
- Assist patients/caregivers in supporting their treatment through an online case management system
- Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
- Perform administrative functions such as requesting and responding to travel and logistics, sometimes urgently
- Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partners
- Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements
Qualifications:
- Associate Degree required; B.S. or B.A. degree preferred
- A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
- Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
