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Help Desk Specialist

KellyMitchell Group
Denver, CO Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

14.00 - $21.00 (est. hourly pay rate)

Job Summary :

Our client is seeking a Help Desk Specialist who will refresh field devices, specifically Dell devices such as Dell 7330 Rugged laptops. This opportunity is located in Denver, CO!

Duties :

  • Begin device refresh process next year
  • Image devices with the required operating systems and configurations
  • Load and configure applications as needed
  • Perform tasks to prepare machines for deployment to end users
  • Coordinate deployments with department managers to ensure smooth transitions
  • Act as the lead in Minnesota to oversee and guide the refresh process
  • Replace old hardware with updated, new hardware

Desired Skills / Experience :

  • 2 years of previous experience in a HelpDesk role
  • Strong customer service skills
  • Valid driver’s license and reliable transportation (fleet vehicles may be available on a first-come, first-serve basis)
  • Proficiency in Windows 11
  • Familiarity with general peripherals (e.g., printers, scanners, etc.)
  • Experience using ServiceNow for managing and tracking tickets
  • Knowledge of Active Directory and Azure AD for managing user and device access
  • Basic skills in PowerShell for occasional scripting tasks

    • Benefits :

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered

    • Salary : $14 - $21

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