What are the responsibilities and job description for the Automotive Service Writer position at Kellys Automotive?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their automotive service needs are met with exceptional customer service. This role involves coordinating with technicians and managing service requests, while providing accurate estimates and maintaining customer satisfaction throughout the service process.
Duties
- Greet customers promptly and professionally, addressing their automotive service needs.
- Accurately document customer concerns and vehicle issues for technicians.
- Provide detailed estimates for services including oil changes, tire services, and engine repairs.
- Collaborate with mechanics and service technicians to ensure timely completion of repairs.
- Manage service appointments and follow up with customers regarding their vehicle status.
- Maintain a clean and organized service area to enhance customer experience.
- Utilize auto estimating software to generate accurate quotes for services rendered.
- Assist in managing inventory levels for automotive parts and supplies.
Experience
- Proven experience in customer service within the automotive industry is preferred.
- Familiarity with automotive repair processes, including brake systems, oil changes, and tire services.
- Knowledge of auto estimating practices and service management systems is a plus.
- Previous experience as a mechanic or service technician is beneficial but not required.
- Strong communication skills and the ability to work collaboratively in a fast-paced environment.
- A commitment to providing excellent customer care and ensuring customer satisfaction.
Join our team as a Service Writer where your expertise will contribute to delivering top-notch automotive services while building lasting relationships with our valued customers.
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Expected hours: 45 – 50 per week
Shift:
- Day shift
Work Location: In person
Salary : $16 - $24