What are the responsibilities and job description for the Field Technician--Baxter, IA position at Keltek Inc.?
Protecting Those Who Protect Us.
KELTEK has an immediate opportunity for a motivated and independent Field Technician to join our team!
In this role, you will support customers with mission-critical installations and repairs, provide pre-sale and reactive support to ensure customer satisfaction, assist the Sales and Service teams, and manage technology upgrades and installations.
You will receive comprehensive training from industry leaders like Panasonic, Cradlepoint, Symtech, i-PRO, and Whelen, along with in-house training from some of Iowa’s top Emergency Vehicle Upfitters. Your primary goal will be to keep our First Responders connected and operating safely.
Why KELTEK?
Located in Baxter, IA, KELTEK has over 20 years of experience in the vehicle upfitting industry, providing mobile computing solutions, computers, vehicle warning lights, radios, K-9 and prisoner transport units, and on-scene emergency lighting. We specialize in the sales, installation, service, and support of police vehicle equipment, with safety as our top priority.
- Earn between $45,000 and $55,000 annually, based on your experience!
- Medical, Dental, and Vision Insurance
- Paid Time Off
- 401(k)
- Life Insurance
- All Tools Provided
- Company Vehicle
Job Responsibilities (not limited to):
- Serves as subject matter expert for all technology products offered by Keltek, including mobile devices, wireless routers, and other mobile computing solutions
- Functions as customer-facing deployment manager, including resolving any issues prohibiting project completion
- Acts as primary contact for technical service tickets
- Takes ownership of customer issues reported and sees problems through to resolution
- Responsible for diagnosing, troubleshooting, and resolving customer connectivity and system issues
- Follows standard procedures for proper escalation of unresolved issues to the appropriate resource
- Promotes company culture and work environment
- Maintains regular attendance and punctuality according to assigned schedule
- Other duties as needed or required
Job requirements:
- Associate’s degree in a relevant technical field, or four years of related experience and/or training, or a combination of education and experience equivalent to these qualifications
- Excellent communication skills with the ability to explain technical terms using simple language
- Strong understanding of computer systems, mobile devices, video/data migration, and a quick ability to learn new technology
- Ability to diagnose and troubleshoot basic technical issues
- Ability to build rapport with clients, employees, and vendors
- Organizational and time management abilities required to manage multiple systems and projects with minimal supervision
- Overnight travel occasionally with regular travel 3-4 days per week to customers required (must be able to work remotely and on the road
- Must have a valid driver’s license and be insurable
Additional Requirements:
Post-offer background and reference checks required.
Learn more about us at www.keltekinc.com.
Job Type: Full-time
Pay: $21.63 - $26.44 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Jasper County, IA: Relocate before starting work (Required)
Work Location: On the road
Salary : $45,000 - $55,000