Field Service Technician

Summary: Plan and coordinate activities concerned with installing equipment (Cooling Towers, Air Cooled Heat Exchangers, Plate Heat Exchangers), investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Responsible for on-site field visits to supervise the installation of equipment.
  • Investigate and resolve customer reports of technical problems with equipment and perform routine repairs.
  • Responsible to ensure all new or modified installations of equipment has been completed to full functionality according to applicable industry standards, company standards and customer specifications.
  • Review performance reports and documentation from customers and inspects malfunctioning or damaged equipment to determine nature and scope of problem.
  • Analyzes inspection reports to determine source of problem and make recommendations for repair, replacement, or other corrective action.
  • Coordinate’s problem resolutions with appropriate Service Coordinator, Field Service Manager, Plant Manager and/or management of other inter-company departments to expedite repairs.
  • Maintains records of reports. Responsible for submitting reports to the Service Coordinator and/or Field Service Manager.
  • Provides recommendations to inter-company departments on recurring equipment problems noted in the field to instigate corrective action in design, production, service to eliminate future problems.
  • Assist the Service Coordinator, Field Service Manager and/or Plant Manager in providing day to day customer service to customer inquiries regarding equipment.
• Regular attendance, ability to arrive at work punctually, ability to work on–site, ability to work overtime.
• Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
• Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER SKILLS

Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

EDUCATION and/or EXPERIENCE

High school diploma or GED; or at least five years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customer or employees of organization.

MATHEMATICAL SKILLS

Intermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basics algebra and geometry.

REASONING ABILITY

Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain passport and major credit card (car rental), ability to attend and pass simple safety orientation exams at customer locations. Must also be able to obtain industry required certifications, such as TWIC, to gain entry access to customer locations.

TRAVEL

Must be able to travel 70% of time

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration. The employee is occasionally exposed to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.