Patient Collections Specialist

MISSION STATEMENT

The mission of Kemah Palms is to offer the highest quality and professional, Inpatient Detoxification, Residential Treatment, Partial Hospital Program (PHP), Intensive Outpatient Program (IOP), and Outpatient services.

We are committed to treating patients and their families with the highest regard and respect as clients work toward reaching their highest growth potential in their recovery process. This is accomplished through the strict adherence to the highest ethical standards of care and policies and procedures set forth by the Texas Department of State of Health Services and the Joint Commission.

• Kemah Palms ensures all clients are treated with compassion, respect, and dignity regardless of race, creed, age, sex, handicaps, or sexual orientation.
• Kemah Palms employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of clients, or any criminal behaviors.
• Kemah Palms provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals and objectives of the program.
• Appropriate availability of alternative treatment modalities is made at any time before during or after treatment if they are requested or the client’s needs are out of the scope of our practice.
• Kemah Palms will ensure that discharge from treatment is conducted in accordance with TDSHS 448 rule standards.
• Kemah Palms provides both TDSHS and Joint Commission environment of care standards.
• Kemah Palms will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner.
• Kemah Palms strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible client behaviors and community safety.

EXPECTATIONS OF ALL EMPLOYEES

• Adheres to all Kemah Palms Recovery Policies and Procedures
• Conducts self in a manner that represents Kemah Palms Recovery’s values at all times
• Maintains a positive and respectful attitude with all work-related contacts
• Communicates regularly with supervisor about departmental and Kemah Palms Recovery concerns
• Consistently reports to work on time, prepared to perform the duties of the position
• Meets productivity standards and performs duties as workload necessitates

ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ACCOUNTING

A. Report directly to Director of Program Development and indirectly with the Community Outreach Specialist.

B. Collections:

a. General Collections of past due accounts and outstanding revenue.

b. Aging collections in billing software.

c. Update supervisors of collection status.

d. Collecting and processing receipts

e. Assisting with client payments and copays

f. Sending off all correspondence of providers to Billing Dept.

B. Adhere to personnel policies and procedures outlined by management

AGE SPECIFIC COMPETENCIES (ADULT, 18yrs )

• Customer Relationship Management: Engages customers interactively using technology, marketing, and customer services with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
• Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.
• Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.
• Adaptability: Changes behavioral style or method of approach when necessary.

MINIMUM JOB REQUIREMENTS

Education, Training, and Experience Required:

• Preferred Associates Degree or 3 years’ experience in billing and collections.
• Valid driver’s license required
• Proficiency in PowerPoint and Microsoft Office products as well as Quickbooks
• Exceptional verbal and written communication skills.
• Strong organizational skills
• Displays tact in dealing with staff and management team
• Willingness to be flexible in adjusting to new and changing situations

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds.

While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high volumes of stress.

EEOC STATEMENT:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $17 - $19