What are the responsibilities and job description for the Florence MSR position at Kemba Cincinnati Credit Union?
ABOUT US
Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work for the last six consecutive years in the Cincinnati region. Also recognized as a Top Workplace in the United States by USA Today in 2022 and 2024! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impact in the lives of our members and the communities we serve.
Joining our team has it's perks:
- Generous PTO Including Birthday PTO
- Education Assistance
- Ample Growth Opportunities
- 401k Plan with Match up to 5%
- Paid Holidays
- Company Paid Group Life Insurance, STD & LTD
- Affordable Insurance Plans
- And Much More!
POSITION PURPOSE
Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. This position will also involve balancing each day's transactions and verifying cash totals. Additionally, the position involves performing a variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Responsible for closing loans via DocuSign. Actively cross sells Credit Union products and services.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Receives share deposits and loan payments in person or by mail.
- Processes cash advances, cashier's checks, money orders, and similar transactions.
- Processes bank-to-bank wires and Western Union wires.
- Responsible for understanding IRAs and HSAs and helping members open or service existing IRAs or HSAs.
- Receives and processes new member accounts, changes to existing accounts, and closing member accounts.
- Assists members with opening and closing safe deposit boxes.
- Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, or other related services.
- Actively cross sells Credit Union products and services and follows up with members.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
A high school graduate or equivalent.
REQUIRED KNOWLEDGE:
Knowledge of Teller policies and procedures.
Basic understanding of Credit Union operations.
EXPERIENCE REQUIRED:
One month to twelve months of similar or related experience.
Credit Union or financial institution experience desired.
SKILLS/ABILITIES:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and business equipment including adding machines, typewriters, copy machines, coin and money counting machines, and telephones.
Good typing skills.