Customer Service Representative - Companion Animal

Overview

At Kemin, we are passionate in our effort to create a world class customer experience. We are currently hiring for a Customer Service Representative to join our Pet Food and Rendering team! The Customer Service Representative will assist customers and support our sales team. They will work independently to ensure customers are happy with our services and products, as well as handle both domestic and international customer orders, and assist others when needed. The ideal candidate will have experience importing and exporting products, and placing customer orders.

We Are Kemin  

We are visionaries who see things differently and are inspired by the world around us.   

We have been dedicated to using applied science to improve the quality of life for over half a century.    

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.   

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world.    

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States. 

As a Kemin team member, you’ll receive…  

• A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays. 
• Robust health and wellness support- we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.  
• Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.  
• The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives. 
• Opportunities to support our valued educators- Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours. 

Responsibilities

• Capable of handling all transactional related communications routine and with supervision.
• Handle domestic and international customer orders, ensuring timely and accurate shipping of materials to various locations.
• Ability to communicate at all levels within Kemin and Customer’s organization as needed in order to ensure order satisfaction.
• The principle purpose of this position is to support customer purchase order acceptance and fulfillment. Duties include:
  • Order acceptance and solicitation.
  • Maintenance of customer pricing, ship to and bill to database.
  • Work in partnership with Finance Department to ensure accurate and timely invoicing.
  • Provide input to production meetings to communicate customer needs and expectations to the Manufacturing Department.
  • Communicate order status and changes of status to customers as needed.
  • Responsible for the development and compliance of all ISO policies and standards within the department.
• Responsible for the execution of the strategic plan by providing superior customer service and support to the field staff.
• Handle customer orders, invoicing, providing internal/external customer service to all departments.
• Complex problems include monitoring inventory in relationship to customer orders resulting in timely delivery of product on all open orders. The incumbent may be required to track sample requests and providing follow-up to field representatives.

Qualifications

• Education and Experience:
  • High School Diploma with 3-5 years of experience OR
  • Associates Degree with 0-3 years of experience 
• Strong organizational skills with an attention to detail.
• Ability to work productively in a fast paced, high-pressure environment.
• Strong communication and coordination skills especially.
• Ability to maintain a positive attitude and positive communications with customers, especially in the event of unmet customer expectations or shipment difficulty.
• Remain in emotional control, organized and clear headed during periods of high stress situations.
• Master the ability to work productively in a fast paced, high-pressure environment while demonstrating a high level of AQ.
• All communication with customers and coworkers must be performed in a positive and professional manner.

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

Kemin is an equal opportunity employer, and all reasonable accommodations will be considered.

Kemin is a drug-free and tobacco-free campus. 

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