What are the responsibilities and job description for the Bilingual Customer Service Representative position at Kemper?
Location(s)
P&C-E Laurel-McAllen-TX
Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.
Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. We also offer hours that work for you!
Our contact center is open from 7:00 am to 8:00 pm CST. The work schedule will be Monday – Friday and 11:00 am to 8:00 pm CST. The work schedule for this opportunity is: Afternoon/evening shifts with required rotating Saturdays, those hours will be 8:00 am to 5:00 pm. This position will be working CST hours.
Training will be 8:30 am to 5:30 pm CST Monday - Friday for approximately 6 to 8 weeks.
Position Responsibilities:
- Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
- Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
- Provides Superior Customer Service and offers solutions and/or options within Company guidelines.
- You may be asked to periodically attend office-based training or meetings as needed.
Position Qualifications:
- High school diploma or GED.
- 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred.
- Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
- PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
- Successfully completes all required new hire training as per Departmental guidelines.
- This position is an in-office position that will need to work from our McAllen, TX office location.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
