What are the responsibilities and job description for the Manager, Commercial Auto Claims position at Kemper?
Location(s)
Birmingham, Alabama, Dallas, Texas, Doral, Florida, Lake Mary, Florida, McAllen, Texas
Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Our Commercial Auto Claims Managers are responsible for the management, control and day-to-day function of assigned Unit with a designated geographic area of responsibility. This includes the management of all property and casualty claims in the area serviced by the Branch.
Position Responsibilities:
- Conducts interviewing, selection, and training of personnel for the office or Unit. Completes performance objectives, performance reviews, salary changes, and disciplinary actions on a timely basis as per Company policy.
- Reviews all incoming losses for assignment to appropriate personnel for contact with all parties within guidelines of Best Practices.
- Ensures that all Corporate directives and procedures are followed within the unit.
- Ensures the timely investigation and handling of claims to ensure proper coverage determination, timely settlement offers or rejections according to State Statutes and Company policy.
- Reviews all incoming lawsuits and other legal documents to ensure proper handling.
- Conducts mini-audits on a timely basis to ensure compliance with Company guidelines and State laws in all phases of claims handling.
- Evaluates performance and training/development needs of personnel by review of audit results, management reports and observation of day to day work habits. Takes necessary steps to meet determined needs for development and promotion through education, counseling and other means.
Position Qualifications:
- Prior supervisory experience preferred. Experience may be substituted for internal candidates who have demonstrated above average leadership, initiative, customer service and claims handling skills.
- A minimum of 2 years of claims handling experience required with demonstrated proficiency in all areas.
- Ability to handle/review claims via on-line claims systems.
- Must apply for and possess, on a timely basis, all applicable licenses required by the State(s) to which the individual is assigned and achieve/maintain state required continuing education.
- Decisions are made of a monetary nature which can be up to policy limits and beyond and which, if mishandled, can cause unlimited exposure for the Company.
- Travel can be required with short notice.
- Overtime required to meet deadlines and Branch needs.
- Must be able to effectively deal with situations involving verbally abusive callers.
- This is an in office job in either Dallas, McAllen, Lake Mary, Birmingham or Doral
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
