Manager, Represented Solutions

Location(s)

Henderson, Nevada

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary

At Kemper, a Represented Solutions Manager is responsible for the oversight of all claim processing and management activities assigned to claim units. This role is responsible for performance, development, coaching and also provides guidance and support to ensure timely, accurate, efficient claim processing and performance metrics.

Position Responsibilities

• Manages the day-to-day operations for assigned claims staff by establishing schedules and priorities, coaches employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Kemper Claims Standards.
• Responsible for oversight of claim files (non-litigated or litigated) within aligned unit to include reviews on open inventory and review of files to assess overall quality.
• Builds a high performing, results-oriented staff, assists with employee on-boarding, ongoing development, and managing individual performance through on-going coaching focused on competencies and technical skills.
• Coaches to improve technical expertise throughout the claim process.
• Leads and effectively contributes to a culture of continuous improvement and innovation.
• Monitors, evaluates and authorizes, within assigned authority limits, claim reserves, settlements and payments that exceed staff authority.
• Leverages analytics to monitor assigned claims staff production, inventory, quality and results.
• Monitors KPIs to ensure production and quality goals are met.
• Remains abreast of existing, proposed, and new legislation affecting the industry.
• Drives, interprets and communicates current Company policies, change initiatives, claim developments and procedural changes.
• Prepares and conduct performance and competency assessments.
  
  

Position Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree preferred.
• Five years claims handling experience preferred.
• Three years supervisory experience, or equivalent leadership experience, preferred
• Proficiency with computer skills to include Microsoft Suite products and web-based applications.
• Must obtain and maintain state licensing where applicable.
• Possess and maintain a valid driver's license and meet qualifications to operate a company vehicle under the Company’s Vehicle Policy.
• Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims.
• Time management skills ensuring deadlines are met for claim resolution.
• Effective communication skills, both verbal and written, to interact with various stakeholders.
• Strong analytical skills to lead team in making informed claim handling decisions.
• The range for this position is $77,100 to $128,500. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
• Sponsorship is not accepted for this position.
• This position works onsite in our Henderson, NV office.
  
  

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.