What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Ken Ganley Bedford Imports?
Ken Ganley Auto Group is now hiring SERVICE ADVISORS at our Ken Ganley Subaru Bedford location! Ken Ganley Auto Group is proud to be Ohio’s largest dealer group and now ranks #14 in the country overall. We are currently seeking qualified Service Advisors to join our world-class team and be a part of one of the fastest growing dealership groups in Northeast Ohio and beyond! We have EXCELLENT CAREER OPPORTUNITIES at all our dealership locations. Which includes state of the art facilities, a robust client base and an overall rewarding work environment. We offer a best-in-class compensation and benefits package, including top pay and benefits in our area.
Duties and Responsibilities include but are not limited to:
- Day-to-day duties of this role include meeting with customers and determining their needs.
- Securing an agreement from clients prior to all repairs.
- Providing excellent customer service and overseeing quality control.
- Thoroughly estimate the time and cost of every repair.
- Advise clients on proper care of their vehicle, including maintenance.
- Oversee technicians working on customer vehicles, including their time management and
efficiency.
- Monitor the progress of client vehicles throughout the day and update clients on status.
- Verify all final invoices and reconcile work performed and charges.
- Reliable attendance required.
Benefits Include:
- Competitive compensation.
- Benefits (including Dental and Vision), 401k, paid vacations.
- Ongoing training and development.
- Large loyal client base that is growing.
- Top technicians and equipment.
- Stable work with growth opportunities.
- A positive and professional dealership culture.
Who should apply? Previous automotive service writer experience is preferred. Also, willing to train the right person. CDK / ADP experience is a plus. Qualified applicants will have a track record of high performance, history of strong customer satisfaction scores, and demonstrate ability to be trained on OEM process and procedure. High school diploma or equivalent is required in addition to accredited training in service advisor skills, customer service and quality control. Strong communication, organizational and time management skills are a must as well as proficiency in computers and business machines.
Applicants must be 18 years or older and be authorized to work in the U.S. Applicants are also required to have a valid driver’s license with an acceptable driving record. Because safety comes first, other requirements include completing and passing both a background and drug test as a condition of employment. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Ken Ganley Auto Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. Apply today!
Job Types: Full-time, Part-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Rotating weekends
Work Location: In person
Salary : $65,000 - $85,000
