What are the responsibilities and job description for the Auto Warranty Administrator, Experience Required position at Ken Ganley Ford Parma / Norton?
2835 Barber Rd., Barberton, OH 44203
AUTOMOTIVE WARRANTY ADMINISTRATOR
Excellent Income, Great Benefits & Work/Life Balance!
Rare Opportunity!
Previous Automotive Service or Office Experience Required.
Ken Ganley Ford of Norton is seeking to hire a friendly, detail-oriented Warranty Claim Administrator to prepare, submit, and track auto warranty claims in our dealership office. This role requires a keen eye for detail and exceptional organizational skills. Our ideal candidate will have experience in the automotive industry, strong analytical abilities, and a customer-centric approach. Join us in delivering exceptional service and driving success in the automotive industry!
Ken Ganley Auto Group is proud to be Ohio’s largest dealer group and now ranks #14 in the country overall! Enjoy a rewarding career with our growing organization! Apply online or come by today.
We offer:
Competitive pay based on experience
- Full-time Position
- Full Family Benefits – Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Paid Vacation / Sick Time
- Work / Life Balance
- Employee Discounts on Products & Services
- Vehicle Purchase Plans
- Supportive Management Team
- Opportunity for Advancement!
Responsibilities – Warranty Administrator:
- Prepare, submit, and track auto warranty repair orders and claims according to dealership and manufacturer policies
- Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment
- Process cancellations of warranty products
- Assist each store's Finance and Insurance Department in answering warranty submittal questions
- Maintain detailed notes about warranty issues
- Answer customer inquiries about products or cancellation procedures
- Enter price changes and collect payments
- Process customer refunds within the set rules and timeline
Qualifications/Requirements - Warranty Administrator:
Minimum of 2 years in automotive service or office required- Proficient in Microsoft Excel/Google Sheets
- Genuine interest in providing exceptional service
- Strong interpersonal skills with a positive, collaborative attitude
- Excellent organizational skills and attention to detail
- High school diploma or equivalent required
- Must be authorized to work in the U.S.
- Please upload your resume and complete the online assessment for priority consideration!
- Applicants must pass pre-employment screening
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
