Receptionist

Job description - Receptionist

Ken Ganley Lincoln is now hiring a receptionist Part time – at our Middleburg Heights location! Qualified candidates must have a verifiable Customer Satisfaction Track Record!

Ken Ganley Auto Group is proud to be Ohio’s largest dealer group and now ranks #14 in the country overall. We are currently seeking qualified individuals to join our world-class team and be a part of one of the fastest growing dealership groups in Northeast Ohio and beyond!

We have EXCELLENT CAREER OPPORTUNITIES at all our dealership locations. Which includes state of the art facilities, a robust client base and an overall rewarding work environment. We offer a best-in-class compensation and benefits package, including top pay and benefits in our area.

As a receptionist, you are the dealership's front line and first impression. You will greet customers in a timely, pleasant and professional manner. Connecting the customer to our dealership team will help to ensure an excellent customer experience.

Answer multi-line telephone systems, determine caller’s needs and route to the appropriate department.

• Greet visitors, determine their needs and direct the customer to appropriate department.
• Oversee the visitor sign-in and security process.
• Assist various departments with special projects as needed.

Duties and Responsibilities include but are not limited to:

• Ensure our customers have a world-class car-buying experience at every step along their journey.
• Assist customers and vendors by phone or in person to find the support they're looking for & route them promptly to the appropriate team member.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity / accuracy and courtesy.
• Provide prompt assistance to customers with courtesy, accuracy and professionalism.
• Support the dealership sales and service team during events.
• Manage telephone switchboards to handle customer calls and enter basic customer demographic information into the sales control system as required.
• Ability to work in a fast-paced & results driven environment.
• Fielding inbound phone calls / follow-up calls.
• Assistance with other departments.
• Cash drawer reconciliation.
• Face to face customer service interaction (customer service experience is a plus).

Qualifications:

• Excellent communication, interpersonal and organizational skills.
• Genuine interest in providing an exceptional customer experience with a positive “team player” attitude.
• Must be a motivated self-starter able to work effectively with all departments with limited supervision. Intermediate computer skills in Microsoft Word, Outlook and Excel a plus.
• Must be punctual, with solid time-management skills.
• Reliable attendance required.

Benefits Include:

• Competitive pay (based on experience level)
• Stable work with growth opportunities.
• Ongoing training and development.
• A positive and professional atmosphere.

Who should apply? A team player who is motivated and dependable. High school diploma or equivalent is required. Applicants must be 18 years or older and be authorized to work in the U.S. Applicants are also required to have a valid driver’s license with an acceptable driving record. Other requirements include completing and passing both a background and drug test as a condition of employment.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Ken Ganley Auto Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Apply today!

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Every weekend

Work Location: In person

Salary : $14 - $16