What are the responsibilities and job description for the GAP Claims Administrator position at Ken Garff Automotive Group?
The GAP Claims Administrator will perform the following :
Claims processing and support (English and Spanish)
Efficiently receive, organize, and review GAP and Theft claim documentation, including loan documents, police reports, and insurance evaluations
Approve payments for GAP claims, both accurately and in a timely manner
Phone support
Receive and process phone calls, faxes, and emails from contract holders, insurance companies, police departments, banks, accounting offices, and dealerships
Positively handle customer concerns and other inquiries
Reporting and analysis
Report weekly / monthly claims data to appropriate departments
Analyze claims data for trends and controls
Software maintenance
Help keep database current with accurate customer, vehicle, user, and bank information
Support for other departments and contracts, as needed
Receive phone calls, emails, and faxes for other types of contracts and claims. Communicate information to the appropriate adjuster
Skills :
Superior phone, communication, and customer relation skills, including conflict resolution
Bilingual English / Spanish required
General automotive industry, finance, and / or insurance knowledge helpful
Problem solving, both independent and collaborative
Computer proficiency in Excel, Word, and Outlook
Organizational skills and the ability to prioritize multiple tasks
Complete honesty and integrity
Ken Garff is an equal opportunity employer without regard to race, color, religion, sex, national origin, age, disability or genetics. We comply with all federal and state laws regarding employment. This is not intended to be an exhaustive list of all job duties / assignments and additional duties may be required or change from time to time.
