What are the responsibilities and job description for the Business Development Agent position at Ken Grody Ford?
Job Description:
Business Development Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. BDC Agents work directly with Sales Staff, and Managers with accuracy and efficiency.
Responsibilities
- Manage incoming/ outbound calls
- Schedule appointments for Sales Team
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Skills
- Bi Lingual
- Phone etiquette skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $18 - $20
