Referral and Travel Technician

Referral and Travel Technician

Department: Primary Care

Program: Primary Care

Reports to: Medical Office Manager

Employment Status: Full-Time

FLSA Status: Non-Exempt

Schedule: 40 Hours/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

Responsibility for processing referral and travel requests for all providers practicing within the Dena'ina Wellness Center. Access to specialty and ancillary services is a key component of the satisfaction of our un'ina and referring providers Processes referrals and travel when necessary, coordinating with ANTHC Travel Management, Medicaid and KIT transportation.

Essential Functions

• Work closely with all departments of DWC to coordinate travel to and from appointments as needed for un'ina
• Acts as the single point of contact for ANMC Travel Management Office, preparing travel packets for un'ina and arranging local travel when needed
• Acts as a resource and advocate for un'ina related to travel for appointments
• Per referral guidelines, provide appropriate clinical information to specialist
• Utilize the electronic medical record
• Ensures compliance with Tribal, federal, state and local employment laws and regulations, Tribal polocies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

Physical Requirements

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Repetitive Motion

OSHA Categories

• Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

List Equipment used for job: computer, fax machine

Qualifications

Education

• High School Graduate or GED equivalent

Experience

• One (1) year experience in a medical office
• Experience working with Electronic Health Records (EHR)
• One (1) year customer service experience
• One (1) year experience processing patient referrals
• Experience working with Medicaid/Medicare travel

Preferred

• Knowledge and experience working with cultural diversities

License/Certification

• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire, or, with approval of the hiring manager, sign a *Memorandum of Understanding (MOU) in lieu of having a driver's license to perform the required duties of the position (If Applicable)

Special Skills

• Good oral and written communication skills
• Excellent telephone and customer service skills
• Excellent organizational skills and ability to work in a fast paced work environment
• Experienced computer skills using Microsoft Office Suite
• Detail oriented, interpersonal skills, problem-solving skills
• Knowledge and understanding of HIPPA and 42 CFR
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful, and kind when dealing with un'ina, visitors, co-workers and others

This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position.

*Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.