What are the responsibilities and job description for the Logistics Coordinator II position at Kenco Group?
About the Position
The Logistics Coordinator II is responsible for the primary customer facing processes and procedures in relation to load planning, routing, and deliveries. The Logistics Coordinator II is responsible for handling customer load reporting and requests. The Logistics Coordinator may also be responsible for prepping and processing orders for shipment.
Functions
- Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
- Creates processes that aid in the coordination of all inbound and outbound orders to / from the facility.
- Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers / planners, and internal network drivers if customer has integration
- Handle escalated customer service questions / needs via telephone and email with consistent professionalism.
- May be required to track inventory, process units, and prepare for shipment and delivery
- Assures that all special customer requirements are actioned; enters proper information into the workflow schedule
- Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
- Maintains open communication with customer operations and sales forces regarding scheduled inbound / outbound deliveries.
- Acts as a central communication hub between customers, site personnel, third-party carriers / planners, and internal network drivers if customer has integration.
- Arranges outsourced carriers as needed.
- Assists Office Supervisor and provides backup as necessary
- Other duties as assigned.
Qualifications
Competencies
Travel Requirements
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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
