What are the responsibilities and job description for the Regional Service Manager position at Kenco Group?
As a Regional Service Manager, you will oversee and support Service Managers and technician’s day to day activities within an assigned region to meet Kenco MHE Solutions goals and expectations.
Functions
- Develops and implements operations procedures and guidelines to ensure that customer repair orders, installation or PM visits are done in a professional and timely manner to ensure solid profit margins.
- Provides direction and guidance to Service Managers and technicians for operational excellence, monitors training processes to ensure quality training of employees and enforces company policies and procedures in an appropriate fashion.
- Provides goals and objectives to Service Managers and technicians to meet current and future service needs.
- Ensure Service Managers and technicians service billing efficiency ratio is at or above 75%.
- Measure and Increase utilization of technician at or above 85%.
- Address all service and warranty issues in a timely manner.
- Analyze and insure the profitability of planned maintenance programs.
- Insure the training targets are achieved and maintained in all areas where training expectations are established.
- Interact with key customers if issues arise that need escalation and work with customer groups to ensure all service needs are met.
Qualifications
