Sales Specialist

We are looking for a Product Specialist who will interact directly with customers, providing detailed information about our products and services. This role involves handling orders, resolving complaints, and maintaining in-depth knowledge of our offerings. As the primary point of contact, you will contribute to overall customer satisfaction and help drive sales growth.

Tasks, Accountabilities and Key Responsibilities:

• Confer with customers via telephone, internet, email, live chat, or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Provide recommendations of fencing implementation based on the situation and create quotes for the sale.
• Trouble shooting of fencing products and issues.
• Responsible for always maintaining product knowledge and industry trends through attending trade shows.
• Must have excellent communication skills with Supervisors, Peers, or Subordinates as well as Persons outside the organization.
• Travel (25%)
• Must be able to make decisions and solve problems.
  
  

Qualifications/Requirements:

• Agricultural/Fencing background and knowledge preferred.
• Computer Skills
• Sales background preferred.
• Basic mechanical skills preferred.
  
  

8 hour shift

Monday to Friday

Work Location: In person