What are the responsibilities and job description for the Service Experience Associate position at Kendall Auto Group?
Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Auto Group is hiring for a Service Experience Associate to join our Toyota service team. At Kendall Toyota Lexus of Anchorage, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage.
Some of the benefits of working with Kendall are:
- Competitive pay DOE
- Competitive Paid Time Off and Paid Personal Leave
- Career path development opportunities
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills.
Duties will include fielding all calls for the service department, answering client questions, connecting them with the correct service advisor, and taking messages as needed, greeting clients in person occasionally, and completing out-bound calls to schedule service recall appointments and provide service updates. Candidates must be comfortable on the phone; taking up to 30 calls per hour.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
To apply, please follow the link to our job board site.
Requirements:The qualified candidate will possess experience demonstrating exemplary customer service , proficient phone and digital communication skills, as well as sales and customer service-related abilities.
