Demo

Lip Lab Lead - Wharf DC

Kendo Brands, Inc.
Washington, DC Full Time
POSTED ON 1/28/2025
AVAILABLE BEFORE 2/26/2025

Position: Lip Lab Lead

Status: Full-Time Reports To: Store Manager

Location: 20 District Square SW, Washington, DC 20024


About Lip Lab: Lip Lab is more than just a lipstick store; it's an experience. We're passionate about creating a fun, inclusive environment where guests can express themselves through custom, high-quality lip products.


The salary range for this position is $19.00 - $21.00 PLUS TIPS per hour based upon store location. Offered salary is dependent upon experience and location.


The Role: As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency. You'll balance a variety of responsibilities, including:

  • Guest Experience:
  • Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.
  • Managing the appointment booking process, ensuring smooth operations and guest satisfaction.
  • Creating a positive and energetic atmosphere that encourages creativity and self-expression.
  • Team Leadership:
  • Leading and motivating a team of Color Experts to deliver exceptional service.
  • Providing effective onboarding and ongoing training to ensure team members are well-equipped.
  • Coaching and developing team members to reach their full potential.
  • Monitoring team performance and implementing strategies to improve results.
  • Operations:
  • Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Ensuring compliance with company policies, procedures, and safety standards.
  • Managing store supplies and inventory to optimize stock levels and minimize waste.
  • Troubleshooting technical issues and implementing solutions to maintain operational efficiency.


What We're Looking For:

  • 1 years of experience demonstrating strong leadership abilities and interpersonal skills
  • Excellent communication and problem-solving abilities
  • 2 years’ experience in retail, hospitality, or a related field.
  • Passion for customer service and a positive attitude
  • Ability to multitask and prioritize tasks effectively
  • Strong organizational and time management skills
  • Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word
  • Physical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.


What We Offer:

  • Competitive pay and tips
  • Comprehensive benefits package
  • Paid time off and holidays
  • Employee discounts
  • Opportunities for career growth and development
  • A fun and supportive work environment


If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!

Salary : $19 - $21

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