What are the responsibilities and job description for the Revenue Operations Manager position at Kenect?
About Us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About the Role
As Kenect is entering a new era of growth, we need a leader to take charge of our revenue operations while working closely with Marketing, Sales, and the rest of the company.
We are seeking a highly skilled Revenue Operations Leader with a strong foundation in marketing operations who excels in a hands-on role. This individual will drive top-of-funnel optimization, oversee deal desk operations, and implement scalable revenue strategies. They will work cross-functionally with marketing, finance, and sales leadership to align operational processes, ensure data accuracy, and enhance overall revenue performance. The ideal candidate will have deep expertise in HubSpot, Salesforce, Google Analytics, and other marketing automation tools while also driving bottom-of-the-funnel efficiencies, including sales forecasting, pipeline management, deal desk operations, and revenue analytics, while serving as a strategic partner to the Salesforce team. This role includes direct management of one revenue analyst.
What You Will Be Doing
- Define and execute revenue operations strategies to align with company growth objectives.
- Optimize marketing operations with a strong focus on top-of-funnel efficiency, lead management, and automation.
- Own and enhance sales forecasting, pipeline management, and revenue attribution models.
- Act as a cross-functional partner to marketing, finance, and customer success teams to drive seamless revenue operations.
- Manage deal desk operations, ensuring pricing, contract approvals, and workflow efficiency.
- Develop and implement comprehensive SLA agreements between sales and marketing to ensure alignment on lead handoff, response times, and follow-up protocols, fostering improved collaboration and accountability.
- Build and maintain dashboards to track key performance metrics, sales trends, and revenue insights.
- Identify and implement workflow improvements to eliminate friction and drive operational efficiency.
- Lead and mentor a revenue analyst, fostering data-driven decision-making and process optimization.
Skills & Qualifications
- 7-10 years of experience in revenue operations, sales operations, or marketing operations.
- Hands-on expertise in HubSpot, Google Analytics, and marketing automation tools.
- Strong understanding of Salesforce and the ability to guide its optimization.
- Proven track record of developing and implementing scalable RevOps processes across sales, marketing, and customer success.
- Strong analytical skills with experience in data visualization, forecasting, and business intelligence tools.
- Ability to collaborate across departments to ensure operational alignment and revenue efficiency.
- Exceptional project management and problem-solving skills with a data-driven mindset.
- Experience leading or mentoring team members in a RevOps or analytics capacity.
Our Company Values We Hope You Showcase
- Unwavering Customer Obsession
- See it, Solve it, Get it Done
- Build, Adapt, Win
What Kenect Offers!
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
- Unwavering Customer Obsession
- See it, Solve it, Get it Done
- Build, Adapt, Win
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
