What are the responsibilities and job description for the Tech Support Specialist position at Kennebec Behavioral Health?
If you’re passionate about technology and enjoying helping others, KBH has the perfect opportunity for you!
Kennebec Behavioral Health, established in 1960 and named one of the Best Places to Work in Maine for the last 4 consecutive years, is currently seeking a motivated Technical Support Specialist to join our IT Department in Waterville. As a Technical Support Specialist, you will play a crucial role in the day-to-day operation of our Help Desk, supporting staff encountering computer-related issues. You will troubleshoot software and hardware problems, providing clear and effective communication to users with varying levels of technical expertise.
Key Responsibilities:
- Troubleshoot and resolve software/hardware issues for staff members.
- Provide technical assistance and guidance to staff at all levels of computer proficiency.
- Conduct new hire IT training, including basic orientation, user account setup, and equipment configuration and deployment.
- Support users through Active Directory, Microsoft Office 365, phone systems, and other software installations.
Qualifications:
- Bachelor's degree preferred, or an Associate’s degree in a computer-related field with at least 2 years of computer support experience (Experience may substitute for education on a year-for-year basis).
- Solid knowledge of Windows 10 and 11, network protocols, and computer hardware and peripherals.
- Experience with Windows server technology and telecommunications systems is preferred.
At Kennebec Behavioral Health, we value your expertise and offer an inclusive, supportive work environment where you can grow professionally.
Ready to make a difference? Apply today and be part of a team that truly cares!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Computer Support: 2 years (Preferred)
- Microsoft Windows Server: 1 year (Preferred)
- Computer networking: 2 years (Preferred)
- Computer hardware: 2 years (Preferred)
Work Location: In person
Salary : $19 - $21
