Dental Front Office Coordinator

Let’s have a conversation about if our practice could be a good fit for you! We have an excellent team and are proud to have been voted the top dental practice in the greater Waterville area this past year.

We are proud of our practice. We have a fun, supportive environment that fosters our team and builds on each individual’s strengths. Our primary goal is to take care of the patients we serve, and we strive to do that by trusting our team to do what is right while we give the support, environment, and resources you need to be successful. Our practice is relationship driven, fast-paced, and modern. We truly enjoy the people we work with, and are excited to welcome the right person to our team.

Compensation will be based on experience. Our other benefits include a health reimbursement account, paid time off, and a matching401K.

To be successful in this role you will need to:

You are the first impression for every visitor to our office, the hub of information, and the person who can answer the questions.

Essential Functions:

• Operate phone, software, and email to answer, screen, and forward calls, schedule appointment inquires, invite new patients to the practice, take messages, and provide confirmation of appointments
• Greet visitors and callers, handle their inquiries and concerns effectively, provide information, pass messages, and direct them to the appropriate persons according to their needs
• Open office, lead morning huddle, monitor practice for neatness and cleanliness
• Monitor schedule and patients who are waiting in room, notify appropriately of any delays
• Schedule appointment in consideration of production and capacity, confirm appointments that have been made
• Check patient records and provide with appropriate forms on arrival
• Set up appointments with specialists, coordinate with offices; send x-rays, letters, and/or referral cards
• Collect, sort, distribute, and prepare mail, messages, and courier deliveries
• Complete and follow up on all new patients, providing insurance paperwork for verification, getting x-rays from previous dentist
• Protect the security of records to ensure confidentiality is maintained, reviewing for completeness, accuracy, and compliance
• Release or transmit information and documents to patients, persons, or agencies by regulation
• Make courtesy calls for treatment follow-up (post op)
• Always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular, consistent and punctual attendance
• Comfortably and efficiently handle multiple deadlines and task assignments.
• Work both independently and cooperatively in team settings.
• Use computer applications expertly including practice software systems
• Cross-train to assist financial coordinator when needed
• Other reasonable duties and tasks, as assigned periodically.

Success Factors:

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant.
• Must be detail oriented
• Must be friendly and enjoy interacting with people
• You must be flexible and understanding
• Must excel in forward thinking in order to anticipate the needs of the doctor as well as the patient.
• Must demonstrate active listening
• Must demonstrate good reading comprehension
• Must demonstrate excellent communication skills

Dental experience is preferred. We are, however, willing to train the right candidate. If you have experience in customer care, please reach out.

Kennebec Dental Excellence is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $25