Registration Representative

Kennebec Pharmacy and Home Care is your local pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional retail pharmacy and have been serving residents throughout the state of Maine for over 20 years.

You can look to us for: prescriptions, over-the-counter medications, compounded medications, specialty medications, durable medical equipment, complex rehabilitation equipment, home infusion therapy, respiratory therapy, men's and women's health services, and more. 

At Kennebec Pharmacy & Home Care, we are dedicated to addressing the pharmaceutical, durable medical equipment, and respiratory needs of those we serve with unparalleled care and compassion. Our mission is to provide the highest level of service and support, making better living possible for our clients every day.

This position is full-time, Monday through Friday; 8am to 5pm and is located in Augusta.

Job Summary:

We are seeking a detail-oriented and customer-focused Registration Representative to join our Revenue Cycle Team. In this role, you will be responsible for performing financial clearance, registration, and other clerical duties.

Responsibilities Include:

• Communicating with intake department, clinical staff, and other appropriate personnel to exchange necessary information.
• Verifying insurance benefits and obtaining precertification/authorization while ensuring verification of medical necessity as necessary in addition to determining and accepting required payments, including co-pays deductibles, and coinsurance, or referring customer to financial counselors for follow up.
• Ensuring that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with accuracy.
• Scheduling patients for upcoming set ups and CPAP mask refits as needed.
• Meeting (in person or virtually) with patient or patient's caregiver to exchange necessary information and documentation in addition to providing clear explanation of processes and addresses concerns and questions.

Requirements:

• High School Diploma or GED equivalent.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Proficiency in Microsoft Office 
• Strong problem-solving skills
• Minimum 1 year of patient registration, scheduling, or clerical customer service experience in a medical setting is preferred. 

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Long and Short-Term Disability
• 401K with company match

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!!

Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.