Teller

Description

POSITION SUMMARY: This position is responsible for accurately and courteously processing customer transactions; for maintaining accurate cash and transaction records; for assisting with new teller training; and for supporting Bank products and services.

KEY RESPONSIBILITIES:

Customer transactions: Provide prompt, courteous and efficient service to branch customers at the teller or drive-up windows. Process customer deposits/withdrawals (including night bags); receive loan, mortgage and club payments; cash checks; sell money orders and Treasurer's checks, all according to established procedures. Assist customers with safe deposit boxes. Comply with all Bank and branch policies and procedures concerning customer transactions. Refer questions or problems to the Head Teller.

Accurately settle own cash drawer and processed work in adherence to Bank performance standards and established procedures. Maintain daily work in good order. 

•  Comply with all Federal and State banking regulations and all Bank and branch operating and security policies and procedures.
•  Meet or exceed established objectives and standards for teller performance.

Teller training: Assist with the training of new tellers according to established procedures; provide guidance in processing transactions and in completing daily settlement; assist in responding to customer questions.

Support Bank products/services: Maintain knowledge of current KSB products and services. Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.

Talk to customers and listen for “cues and clues” to determine needs; respond to customer inquiries and evaluate their needs; suggest Bank products/services to customers to meet their needs; make referrals to other Bank personnel as appropriate. 

Branch back-up: Perform other branch functions as assigned to meet customer or operational needs, including working at other branches.

Community/public relations: Actively participate in community organizations and events. Represent the Bank in the community.

Other duties: Demonstrate reliable attendance and punctuality. Work at other Bank branches as needed for customer service, operational, or training purposes. Attend and participate in Bank meetings. Attend internal and external training to improve skills and knowledge relevant to the teller position. 

Understand and fully comply with Kennebec Savings Bank’s Core Values.

Perform other duties as required. 

POSITIONS REPORTING TO THIS POSITION:

•  None

Requirements

EDUCATION/EXPERIENCE REQUIRED:

•  High school graduate.
•  Experience in handling cash and dealing with the public, as a cashier or teller.

OTHER REQUIREMENTS:

•  Must be able to lift cash boxes and cash bags of approximately 20 pounds.
•  Must be able to distinguish between various denominations of coin and currency.
•  Must be able to operate vault combinations.
•  Must be able to read and work with computer print-out reports.
•  Must be able to stand or sit for extended periods of time while waiting on customers.
•  Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
•  Must be able use the telephone to converse with customers for extended periods of time; must be able to communicate clearly by telephone; must have good listening ability and skills.
•  Must be able to climb stairs. 
•  Must be able to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs.
•  Must have the ability to think through a problem, following proper steps in finding resolution.
•  Must have a high degree of ethics and maintain confidentiality of customers and accounts.
•  Must be friendly, courteous and sensitive to the needs of customers and coworkers.