150 - Commercial Lines Account Manager

This position is 32 hours a week with a Tuesday through Friday schedule

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Scope of Work:
Under the guidance of the Commercial Lines Team Leader, this candidate will service a book of business that they will be responsible to retain. The incumbent will work with clients and insurance carriers to assure customer needs are being met. In addition, he/she will be licensed to assist customers with the addition of insurance coverage to existing policies, to renew polices, or to cross sell business and provide customer support to their assigned agent with a book of business average in sophistication.

Essential Functions (3):

• Renewal Review & Marketing - Review and if necessary re-market existing accounts, average in complexity, in order to advise clients appropriately during renewal period. Educate clients on the value of insurance, informing them of industry trends, rates, features or disadvantages of various policy options. Analyze exposures for renewal clients and prepare comprehensive submissions for marketing.
• New Business - Work hand in hand with production staff to input, market, follow up and proactively offer enhancements to coverage. Identify exposures, obtain underwriting information and provide appropriate insurance coverage for clients.
• Daily Servicing - Process a variety of items inclusive of but not limited to: Changes, Certificates and ID cards, Claims, Cancellation Follow ups, client inquiries as well as carrier questions accurately and efficiently. Prepare accurate policy summaries and claim reports when needed.

Other Duties & Responsibilities:

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to applicable organizational policies/procedures and state/federal regulations
• Responsible for supporting agents, creating and maintaining client files, client data and other clerical duties
• Assisting clients with service needs and making changes to existing accounts, meeting service and sales delivery standards
• Respond to carrier requests for additional information in a timely manner
• Properly documents files in agency management system to mitigate errors and omissions exposure
• Attends planning meetings and stays current on changes to the various carriers utilized
• Responsive to partner department requests as it pertains to client coverage (i.e. loan underwriting)
• Maintains follow-up and suspense system for outstanding orders and correspondence
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• May assist in training new staff members
• Willingness to take on additional tasks and duties

Certifications & Licenses Required:

• Property & Casualty License
• CIC,CISR or AAI designation preferred

Desired Knowledge, Skills & Abilities:

• Proficiency with Insurance Property & Casualty Coverages, Carriers & Products
• Displays high level of regard for trust and confidentiality
• Proficient in Microsoft Office Products and Carrier websites.
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve coverage issues as well as identify client needs.
• Prior knowledge of Insurance Requirements is preferred
• Ability to adapt to change

Desired Job Experience:

• 1 year of related insurance experience
• Experience in a professional, service focused and fast-paced environment

Desired Education:

• High school or General Education Diploma

Working Conditions & Minimum Physical Requirements:

• Potential to work from home (WFH) up to 60% of the time
• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion
• Normally seated for extended periods of time

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Last Updated 12/19/2023